Support

Support for the Route-EXCELerator takes several forms. By design it was created using standard software and hardware. Because we wanted to make sure that support was easily accessible through any number of avenues. It uses standard Microsoft Excel, standard Pocket PC software .

Hardware for the Route-EXCELerator is also very flexible. It will run on any PC running any of the Microsoft XP operating system versions, and any of the standard Pocket PC hardware manufactures, i.e., Dell, HP/Compaq (there are others but these are the most popular). It will also run on any PDA that runs Microsoft Excel, but we have not tested it on specific (non-Pocket PC) PDAs.

Our assumption is that because of this approach there will be a wide variety of support local to your company including a significant amount of free or very inexpensive support.

We also wanted to keep the purchase price down to the minimum, and did not want the product to have extensive "build-In" support infrastructure that was not necessarily needed. So we went with an "Al La Cart" approach.

Support we offer:

We provide Route-EXCELerator specific: Technical FAQ, Support, procedures, and detailed product description for free (see the side bar links to your right). We offer Free support for the initial 15 Days after purchase to assist you with any initial set up questions you may have. You can contact us via email.

Of course, you can contact us any time with questions and general inquiries and if there are any problems with the Route-EXCELerator code, or spreadsheet formulas caused by us we will provide free email support for those incidents.

When it is determined that your question goes beyond simple reference / answer, we will refer you to purchase a support ticket, or service pack.

For all "paid for" email support we offer Service Packs of 5 support Incidents (can be multiple email correspondents till problem is resolved) for $45, and a single email support incident is $10.

If you are interested is specific customization of the base product, contact us for more information and hourly rates.

Arranging for "Paid For" support is easy via PayPal. See Check-Out for specific charge information.